Description

Job Duties and Responsibilities

1. Follow company policies and procedures
2. Answer and service phone calls. Perform appropriate follow-up for sales calls.
3. Promote sales efforts and long term relationships with repeat customers.
4. Drive sale to meet sales/gross profit goals and promotional /clearance specials.
5. Provide customer-pricing service using quote system
6. Process orders, including counter, deliveries, special orders and directs shipments.
7. Process customer returns and credits, following company policy and procedure.
8. Maintain and follow-up on any inventory sourced or special ordered into the branch.
9. Thorough understanding of all customer processes and paperwork
10. Daily interaction with vendors, ordering inventory and scheduling deliveries
11. Communicate pricing objections to appropriate personnel
12. Provide daily support to outside sales team
13. Set up and maintain cash deposit job folders.
14. Assist credit department with collection of overdue accounts
15. Maintain and update sales literature and sales aids in the showroom.
16. Communicate inventory issues with manager and inventory control.
17. Keep showroom and work area neat, clean and well organized
18. Ensure all displays are current and good condition
19. Work assigned Saturdays and as scheduled
20. Participate in annual physical inventory
21. Maintain showroom inventory up to date
22. Attend all appropriate / relevant meetings (sales, branch, safety, product training, etc.)
23. Attend trade shows and industry association meetings as required
24. Share knowledge, train and mentor other TSCO employees
25. Follow dress code for showroom personnel and maintain a professional appearance
26. Promote and display teamwork.

Requirements

Skills Required

• Selling and negotiation
• Interpersonal
• Communication
• Teamwork
• Time management
• Prioritizing and organizing
• Multitasking
• Problem solving
• Basic math and writing

Knowledge Required

• Computer and systems literate
• Product and product application
• Operation of basic office equipment
• Proper phone and business etiquette
• Company policies and procedure
• Awareness of company resources to assist customers